International E-commerce Operations - IT Support Manager

Job Description

Position: International E-commerce Operations - IT Support Manager

Qualification: Technical Bachelor’s degree

Experience required: 5+ years

Supporting, Onboarding, and Training the Zonal and Regional B2C E-Com Customer on IT Application and Integration requirements specifically related to E-Commerce service.

  • Understanding the various integration requirements from Zonal/Regional B2C E-Com Customers and helping the Development team with proper requirements.
  • Onboarding and successful Implementation of various B2C E-com customers with integration on the IT Platform with help of Zonal/ Regional OPS and Sales Team.
  • Supporting in Applications setup, configuration, and hand-holding to Internal International Teams specifically on e-Commerce services.
  • Involve with local Business, OPS, Channel, and Sales teams to understand the local tactical requirements and connect with the central IT team for fast resolutions on various E-com related challenges and requirements.
  • Specialized Training and hand-holding of critical application features, latest system Developments mainly related to E-Commerce services to the local Business, OPS, sales, and customer from time to time.
  • Good Communication Skills.
  • Good knowledge of various Integration methodologies.
  • Basic understanding of SDLC.
  • Good experience in T1-level Application support.
  • Training Capabilities.
  • Basic understanding of Database Management Systems.
  • Possesses basic knowledge of client-server and Internet systems architectures.
  • Understands browser-specific compatibility issues.
  • Functional Testing capabilities.
  • Strong analytical skills, along with validated problem-solving ability, are both a necessity.

Why NetiApps?

NetiApps is a leading Software Development Company specialized in Software Development, Website Development, Mobile Development, UI/UX Design, Software Testing and QA. NetiApps also offers mobile and web apps for various industries such as travel, hospitality, education, healthcare, banking, etc.

NetiApps is your partner for digital innovation. Contact us to get your next project delivered.

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